Sunday, July 5, 2015

When a Reservation is Not a Reservation

We learned an important lesson this week - believe it or not even if you have a confirmed reservation complete with a deposit, the hotel might not have a room for you.

This nightmare happened to Alice Stewart when she arrived at the Hilton Garden Inn in Irving, Texas and was told they didn't have a room. Add to that they refused to admit it was their mistake, and that Ms. Stewart had to drive 4 hours back home with her aging parents.

Read more about what you can do if it happens to you here.

Thursday, December 4, 2014

What Were They Thinking? Sears Customer Service Manager Tells Customer to Call Him Master

Just when I thought I had heard it all.

We've been trying to get into the holiday spirit and since many of our friends and family are out of state I've been embracing buying online. We are busy compiling the Lifestylist® List which is full of our favorite gift ideas for this year and we've been spending a lot of time trying to find the perfect products.

I've had some wonderful experiences - Amazon.com can't be beat, especially with their new Amazon Smile program where you can shop and a percentage will go to the nonprofit of your choice.

In the spirit of giving, Shared Housing which is one of our favorite nonprofits were in need of some televisions so we gave them all of ours and got online to buy a few more. We had some Sears gift cards to use up so we went to their site and found one that would suit our needs.

Here's where things went really off track. First of all, with all of the talk this year about people stealing your information, fake sites and viruses, I was concerned when I went to the Sears.com and saw how many things were misspelled -often a sign of a fraudulent site. I did some checking and it seemed to be authentic even though I was having trouble with it and made my purchase, and a few minutes later I got a call from someone who said they were in fraud prevention and needed to ask me some questions to verify I made the purchase. Really, really strange questions so I got cold feet and said cancel my order.

A few days later I decided to call Sears and try to order the same item. They said they were honoring their "Cyber Week" pricing all week and when I talked to Mr. Jhon he said he could honor that pricing - he would just need to credit the difference back to my credit card at the end of the transaction.

Then I get another crazy call wanted to confirm personal information including my ex-husbands birthday and date of birth! At this point I just wanted to get what I ordered and be done with it so I complied. Go figure - after checking my credit card balance the credit was never given so here we go again.

After wasting over an hour with people this morning trying to resolve this, they put me through to a man who said their name was Master and that's how I should address him. And that no matter what I was told and promised I wouldn't be getting the credit on my credit card as I was promised, but they would be sending me another gift card.

I had stopped buying from Sears years ago because they never honored a very expensive warranty they sold me on a range - today I'm remembering why I swore that would be my last purchase.

Remember the Sears and Roebuck catalog when your word meant something and it was an American company based on integrity. Days like today really make me miss the qualities that company and so many others were built upon. And Master - best of luck with your career, you might want to find a new profession.

Wednesday, October 22, 2014

Working on Your Marketing Budget for 2015

What a difference a year makes!

How we market to consumers and what consumers listen to has been rapidly changing. Especially the younger consumers - they don't want to be sold, they want to be educated.

Original content is now the main driver to get noticed, but that costs more in time and money than we have planned for in the past.

I just read a great article in Forbes Magazine about "5 Trends Your Marketing Team Should Budget For in 2015". Excellent information that anyone that is looking for ways to attract new clients in 2015 should read.

All of us at the Lifestylist Brands are continuously looking for new ways to be heard and known and we are going to relook at how we marketing after reading this.

Saturday, July 19, 2014

Lifestylist Makeovers

The Lifestylist Brands are growing! Ever aspect of our company continues to expand, and because we believe in giving back we also are very actively helping some of our favorite non-profits get more of a social presence.

It's hard enough to keep up with all of this, but marketing tools and social media are changing every day and we have to change to keep current.

Just like we've been working on updating our Home Idea Factory, we've also been working on making our websites and social media sites more interactive.

You'll be noticing some changes in our pages and sites - we hope these make it easier for you to experience the Lifestylist® Brands and what we are all about.

Saturday, December 28, 2013

Happy Holidays!

LDI 13 XMas

Happy Holidays from all of us at The Lifestylist Brands. May your holidays be bright and beautiful, and 2014 be a year of love, laughter and compassion.

Friday, November 29, 2013

Happy Thanksgiving

All of us at The Lifestylist Brands would like to wish you all a very Happy Thanksgiving. May it be filled with family, friends, love and great food!

Saturday, September 14, 2013

The Martha Stewart Made in America Contest

Babette

It's so hard to find companies that only make American Made products these days, but what's even rarer than that is a woman owned company that is over 20 years old and only sells American Made products.

Babette Holland was making beautiful furniture, vases, mirrors, and accessories in her Tribeca NY studio when the World Trade Center was hit only blocks from her. She has always been an advocate for animals and was a huge influence before and after for getting animals off the streets and into loving homes.

Shortly after that she was diagnosed with MS, but was worried about what the effect would be on her business if her clients and others knew she was struggling with this disease. She shared in her own words on our Lifestylist page what she has been going through, and how she has decided it is time for her to come forward and educate people about MS.

She has been honored by having her company included in the Martha Stewart American Made contest, and is close to winning but needs everyone's help to help her over the finish line.

Please visit the Martha Stewart page, enroll then you can vote up to 6 times a day until Sept. 22nd.

Someone like Babette never asks for help, so I'm thrilled for a change I can be the one to help her dreams come true!