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When a Reservation is Not a Reservation

We learned an important lesson this week - believe it or not even if you have a confirmed reservation complete with a deposit, the hotel might not have a room for you.

This nightmare happened to Alice Stewart when she arrived at the Hilton Garden Inn in Irving, Texas and was told they didn't have a room. Add to that they refused to admit it was their mistake, and that Ms. Stewart had to drive 4 hours back home with her aging parents.

Read more about what you can do if it happens to you here.

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