Lifestylist® Suzanne Felber shares her successful marketing strategies.

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Does Time Warner Cable Appreciate Your Business?

Like a lot of people I’m sure, I get bombarded with junk snail and email from the cable company, Dish Companies, and the telephone company begging me to change my services to them.

Time Warner Cable has been especially aggressive, and after years of saying no and my Dish company wanting to charge me to fix equipment that I rent from them, I thought I’d give Time Warner a try. The sales person couldn’t have been nicer, and we set up an appointment that fit with this Lifestylist’s crazy schedule so I could be there and have them install all of the new goodies.

The day came, but the tech never did. I called after he missed my appointment and was told he was there but no one was home and that he left a note at the door. I was here – no call, no doorbell, no note so one of us was confused. The tech then took it upon himself to change my appointment from 8-10am to 8am – 9pm. Even though I was told more than once I would be his next appointment, no one ever showed up. Keep in mind that this is a company that I’ll be spending thousands of dollars with a year, and before it was over I spent over 10 hours being put on hold (yes, after awhile I started keeping track.).Bottom line – no supervisors ever followed up like I was told they would, the most they were willing to credit me for wasting my time was $15.00, and a week later I got an email rescheduling the appointment.Initially I had canceled all of the services I had with my former providers, but I called them and negotiated better rates (and my equipment being repaired for free) so even though I wasn’t happy with what I had, it seemed like the best of the worst.

Lesson learned? I never want any of my clients feeling like they are settling when I do something for them. Even if it’s just making sure that they know I appreciate their business – they work too hard to not get the best. I like to know that my business is valued, and I’m sure that my clients do as well.

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